Shipping policy

Shipping Policy — Avine®

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Free standard shipping

All orders include standard shipping at no additional cost, anywhere within our delivery zones (Mexico and the United States).

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When will my order arrive?

The process has two stages:

ORDER PREPARATION — 2 to 4 business days
Once your payment is confirmed, our team prepares, verifies, and dispatches your order. This process ensures the product ships in perfect condition.

TRANSIT AND DELIVERY
Once dispatched, the carrier brings it to your door. Total delivery time can take up to 13 business days from purchase, depending on your location.

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How do I track my order?

Once your order is dispatched, you will receive an email with your tracking number so you can follow the shipment in real time.

If you do not receive this email within the first 4 business days after your purchase, check your spam folder or write to us at aymhyrest@gmail.com.

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Delivery zones

We ship throughout Mexico and the United States, including metropolitan areas and smaller cities.

For hard-to-reach or remote areas, delivery may take up to 5 additional business days. In those cases we will contact you to coordinate.

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Business days

Business days are Monday through Friday, excluding official holidays. Orders placed on weekends or holidays are processed on the next business day.

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What if my order takes longer?

The times above are estimates. Occasionally delays may occur for reasons beyond Avine's control, such as carrier saturation, weather conditions, or regional logistics disruptions.

If your order exceeds the maximum estimated time with no tracking updates, write to us at aymhyrest@gmail.com and we will handle it right away.

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Damaged or lost package

Our orders go through a logistics process that can leave visible marks on the outer packaging — this is completely normal and does not mean the product is damaged.

When you receive your order, please:

1. Check the condition of the product when opening the package
2. If the product shows any damage, take a photo and write to us at direccion@avinestyle.com within the first 48 hours of receiving it

We cannot process product-damage claims outside that window.

If the carrier confirms the package was lost, Avine will arrange a reshipment or refund as appropriate.

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Incorrect delivery address

Verify your address before confirming your order. Avine is not responsible for failed deliveries or delays caused by incorrect shipping information provided by the customer.

If you need to change your address, write to us at direccion@avinestyle.com within the first 24 hours after your purchase. After that window we cannot guarantee the change.

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Questions about your shipment?

Write to us at direccion@avinestyle.com — we reply Monday through Friday, 9 am to 6 pm (Mexico City time).